Frequently Asked Questions
🧾 General
What kind of products do you offer?
We offer a range of premium fashion and lifestyle products designed to combine luxury, comfort, and modern trends — all at affordable prices.
Do you restock sold-out items?
Yes, we frequently restock our most popular items. Stay connected on Instagram or Facebook for updates on restocks and new arrivals.
How do I contact customer support?
You can reach us through:
📧 Email: support@asluxurybrand1@gmail.com
📞 WhatsApp: +92 342 671 9850
🕒 Monday–Saturday, 10:00 AM – 7:00 PM
🚚 Shipping & Delivery
Do you deliver all over Pakistan?
Yes, we deliver to all cities and towns in Pakistan, including remote areas.
How long does delivery take?
Usually within 3–5 working days for most cities, and 5–7 days for remote areas.
What happens if my parcel is delayed?
If your parcel is delayed, please contact our support team — we’ll immediately check with the courier and update you.
💳 Payment Related
What payment methods do you accept?
We accept Cash on Delivery (COD) and Bank Transfer / Easypaisa / JazzCash for prepaid orders.
Are there any hidden charges?
No. The price you see at checkout is the final price — no hidden charges.
Can I get an invoice for my order?
Yes, every order includes a digital invoice for your records.
🔄 Return & Refund Policy
What is your return policy?
We accept returns and exchanges only for defective or incorrect items reported immediately upon receiving the order.
To be eligible, the product must be unused, in its original packaging, and you must provide an unboxing video as proof at the time of claim.
How do I request a return or exchange?
Contact us on WhatsApp or email with your order number and reason for return. Our team will guide you through the process.
Are there any items that cannot be returned?
Yes, items on clearance, discounted products, or used items are not eligible for return or exchange.